Connect with us to learn about our solutions: (725) 525-7493
AI agents are intelligent systems designed to replicate the way real people interact with your business. Unlike chatbots that rely on simple scripts or menus, our agents use natural language processing and integrated business logic to deliver personalized, responsive experiences across channels like phone, web chat, and SMS.
What makes our agents truly powerful is their ability to take action — not just answer questions. They can reference CRM data, route based on real-time conditions, and trigger downstream workflows that save time and convert more leads.
Whether you're looking for a voice agent that answers every call or a chat assistant that can guide users through complex support flows, our agents are fully trained on your business context and optimized to scale.
Our Process
We build a variety of agent types to meet different business needs and use cases.
Answer inbound calls, identify returning customers, qualify leads, book or reschedule appointments, and route based on technician schedules or service zones. These agents sound natural, follow custom call flows, and sync seamlessly with your CRM.
Provide 24/7 chat support on your website or via social platforms like Messenger and Instagram. These bots use natural language models to understand context, guide users to the right solutions, and trigger actions like lead capture, form fills, and scheduling.
Proactively reach out to leads who didn't convert, re-engage cold contacts, confirm appointments, or run surveys. These agents can send SMS, make calls, or deliver voice messages — and automatically follow up based on user behavior.
Serve your internal teams by answering knowledge base questions, pulling CRM data on command, or triggering internal workflows. They're like a digital assistant trained on your company's playbook.
What Sets us Apart
CRAFT Digital's AI agents are not cookie-cutter. Each one is tailored to your tone, workflows, and data ecosystem.
Our agents reference real-time CRM data so they know who's calling, what the latest interaction was, and what needs to happen next. They also update your CRM with call summaries, lead scoring, and status tags.
Agents can book and route appointments based on technician schedules, service zones, and even travel time calculations, ensuring efficient scheduling that works for both your business and your customers.
Our agents process queries in under 6 seconds, including dynamic routing, external API calls, and conditional logic, providing a seamless experience that feels natural and responsive.
Handle thousands of simultaneous interactions without delay, ensuring your business never misses an opportunity due to capacity constraints, even during peak periods.
Capabilities
Our AI agents handle both inbound and outbound communications with sophisticated capabilities.
Our AI voice agents answer every call, even after hours. When a call comes in, the agent can:
Identify the caller using phone number recognition and CRM lookup to provide a personalized experience.
Greet callers by name and customize the experience based on past interactions and profile information.
Qualify leads with questions about needs, location, and timing, ensuring your sales team focuses on the most promising opportunities.
Schedule, cancel, or reschedule appointments with real-time availability and logic-based routing.
Handle escalations or route to a live agent when necessary, ensuring complex situations are addressed appropriately.
Outbound voice and messaging agents proactively connect with your leads and customers to:
Respond within minutes to new lead form submissions, dramatically increasing conversion rates through immediate engagement.
Re-engage leads who didn't book or need a nudge to return, keeping your pipeline active and moving prospects toward conversion.
Confirm appointments the day before or the morning of, reducing no-shows and improving operational efficiency.
Deliver satisfaction surveys or gather additional data, helping you continuously improve your service.
All sequences are customized to the nuances of your pipeline — from B2B demos to B2C service bookings.
Technology
Our AI agents are built using enterprise-grade tools and platforms that ensure reliability, performance, and seamless integration.
Our integrated tech stack includes:
N8N – For orchestrating workflows and data syncing between tools
Retell.ai – For high-speed, real-time voice processing and natural conversational flow
11 Labs – For natural, brand-appropriate voice modeling
Voiceflow – For chat agent conversation design and omnichannel deployment
CRM Integration – HubSpot, Salesforce, GoHighLevel, and more
Supabase – Ai vector storage for lightening semantic search
Real World Result
Our agents are actively handling thousands of calls each month across multiple industries, including home services, solar, and professional services.
Increase in booked appointments
Response rate to inbound inquiries
Coverage without increasing headcount
Whether you need to augment your sales team, replace an answering service, or convert more web leads — our agents perform with precision and consistency.
Key benefits our clients experience
Never miss another opportunity, even during off-hours
Capture and qualify leads without adding headcount
Provide consistent, on-brand experiences for every caller
Integrate seamlessly with your existing systems
Try it Live
Connect with us to learn about our solutions: (725) 525-7493
Discover what we do at Craft Digital - how we optimize systems, automate workflows, and integrate solutions for businesses like yours.
Schedule a consultation with Clinton Ehrlich, co-founder of Craft Digital, to discuss your specific business challenges.
Learn about our services anytime. Our AI assistant can explain how we solve tech stack inefficiencies, reduce software waste, and help businesses grow.
Try asking about our custom solutions, booking a consultation, or how we've helped businesses like yours transform their digital operations.