--- title: "Case Studies | Craft Digital" description: "Real systems in production — scheduling platforms, intake systems, reporting engines, and enterprise modernization, with the software shown and the numbers verified." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "name": "Craft Digital", "url": "https://craft-digital-systems.lovable.app/", "logo": "https://craft-digital-systems.lovable.app/og-image.png", "description": "Custom software, AI, automation, and operational infrastructure for mid-market operators and their investors." }, { "@context": "https://schema.org", "@type": "WebSite", "name": "Craft Digital", "url": "https://craft-digital-systems.lovable.app/" }, { "@context": "https://schema.org", "@type": "CollectionPage", "name": "Case Studies | Craft Digital", "description": "Real systems in production — the software shown, the numbers verified.", "url": "https://craft-digital-systems.lovable.app/work", "isPartOf": { "@type": "WebSite", "name": "Craft Digital", "url": "https://craft-digital-systems.lovable.app/" }, "mainEntity": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "The whole business ran on spreadsheets.", "url": "https://craft-digital-systems.lovable.app/case-study/multi-location-automotive" }, { "@type": "ListItem", "position": 2, "name": "The phone rings at 7pm. Nobody's there.", "url": "https://craft-digital-systems.lovable.app/case-study/tree-care-after-hours" }, { "@type": "ListItem", "position": 3, "name": "Thirty locations. One front door. No callbacks.", "url": "https://craft-digital-systems.lovable.app/case-study/tree-care-central-hub" }, { "@type": "ListItem", "position": 4, "name": "$30K a month in ads — and no way to see what was working.", "url": "https://craft-digital-systems.lovable.app/case-study/waste-services-ad-spend" }, { "@type": "ListItem", "position": 5, "name": "1,500 calls a month. Nobody new on payroll.", "url": "https://craft-digital-systems.lovable.app/case-study/waste-services-inbound" }, { "@type": "ListItem", "position": 6, "name": "Every shipping quote took half an hour. Dozens of times a day.", "url": "https://craft-digital-systems.lovable.app/case-study/custom-manufacturing-ecommerce" }, { "@type": "ListItem", "position": 7, "name": "Years of quotes sat in the CRM while they paid for new leads.", "url": "https://craft-digital-systems.lovable.app/case-study/b2b-manufacturing-reactivation" }, { "@type": "ListItem", "position": 8, "name": "The Manufacturer's Operating System.", "url": "https://craft-digital-systems.lovable.app/case-study/enterprise-manufacturer-operating-system" }, { "@type": "ListItem", "position": 9, "name": "Every client report took hours. They have twenty of them.", "url": "https://craft-digital-systems.lovable.app/case-study/pr-agency-reporting" }, { "@type": "ListItem", "position": 10, "name": "Change one detail, and someone had to change it in five documents.", "url": "https://craft-digital-systems.lovable.app/case-study/events-single-source-of-truth" } ] } } ] --- [![Craft Digital](/__l5e/assets-v1/bc7a6fac-7a94-4caa-a751-a7e463885a50/craft-logo-full-color.svg) ](/) [Solutions](/solutions)[Custom Development](/custom-development)[Case Studies](/work)[About](/about) Book a Call Menu 03 // Case Studies # Real systems built for _real businesses._ Every story here is a working system in production — and every page shows the software, not just the writeup. Names withheld. Numbers real. Featured engagement [ Industrial Manufacturing · Enterprise ## The Manufacturer's Operating System. Growth outpaced the legacy systems running the business. Seven connected systems on one data foundation — delivered in sequence, scaling without adding headcount. Configurator Portals BI Data foundation Workflow automation View case study → Sales Engineering Production Service Finance Dealers Hand-carried between systems Sales Engineering Production Service Finance Dealers Data foundation · Live ](/case-study/enterprise-manufacturer-operating-system) Selected work By category AllGrowth SystemsOperational SystemsCustomer ExperienceEnterprise Transformation By system CRMSchedulingConfiguratorsPortalsReactivationVoice & ChatBIWebsites [ scheduler · 6 locations Automotive Services ### The whole business ran on spreadsheets. Six locations, a tab for every day, appointments vanishing into broken formulas. Now: one system, 30% of overflow calls booked. View case study ](/case-study/multi-location-automotive) [ retell · voice intake Inbound · 7:12 PM Booked ✓ Storm damage — large limb over driveway Qualified Address Callback set Field Services / Multi-Location Franchise ### The phone rings at 7pm. Nobody's there. After-hours and storm-surge calls went to voicemail — and voicemail gets nobody's tree work. Now: ~2,000 calls a month at peak, zero added hires. View case study ](/case-study/tree-care-after-hours) [ booker · drive-time rules 9:40 AM 12 min drive 11:05 AM 27 min drive 2:20 PM 8 min drive Field Services / Multi-Location Franchise ### Thirty locations. One front door. No callbacks. Every booking was “sometime Tuesday” plus a callback — the network was doubling anyway. Now: a real slot on the first call, 15→30 locations. View case study ](/case-study/tree-care-central-hub) [ spend vs conversions Conversions hold Waste Services / Municipal & Commercial ### $30K a month in ads — and no way to see what was working. The account was set up wrong from the start; nothing could be measured. Now: half the spend, the same conversions. View case study ](/case-study/waste-services-ad-spend) [ geo-aware quoting Zone 3 · 20-yd roll-off $465 Waste Services / Municipal & Commercial ### 1,500 calls a month. Nobody new on payroll. Residential volume was burying the team that should have been on commercial accounts. Now: answered, routed, and quoted 24/7 — in two languages. View case study ](/case-study/waste-services-inbound) [ freight quote engine Quote time 24:37 2 pallets 1,240 lbs Class 125 $312.80 E-commerce / Custom Manufacturing ### Every shipping quote took half an hour. Dozens of times a day. Manual pallet math on $10K+ custom orders — plus the gaps the commerce platform couldn't close. Now: quotes in seconds. View case study ](/case-study/custom-manufacturing-ecommerce) [ crm · dormant quotes Quote #4471 Dormant Quote #4408 Dormant Quote #4390 Dormant Quote #4356 Dormant B2B Manufacturing ### Years of quotes sat in the CRM while they paid for new leads. Follow-up ran on memory, and memory doesn't scale. Now: the dormant pipeline back in play — one of the strongest months on record. View case study ](/case-study/b2b-manufacturing-reactivation) [ build sequence Data foundation Live Configurator Live Portal In build Exec BI In build Manufacturing / Enterprise ### The Manufacturer's Operating System. Growth outpaced the legacy systems; work moved between departments by hand. Now: seven systems, one foundation, delivered in sequence. View case study ](/case-study/enterprise-manufacturer-operating-system) [ report engine · 0:15:00 LLM draft Human review Approve & send PR & Media / Agency Services ### Every client report took hours. They have twenty of them. Hand-gathered data across platforms, every cycle, for every client. Now: about fifteen minutes per report, human-approved. View case study ](/case-study/pr-agency-reporting) [ one record · everywhere Desktop → Field Corporate Events & Incentive Travel ### Change one detail, and someone had to change it in five documents. Program details lived in Excel files passed hand to hand. Now: change it once — it's changed everywhere. View case study ](/case-study/events-single-source-of-truth) ## Let's talk about _what you're trying to fix._ Thirty minutes. No pitch deck. Book a conversation [![Craft Digital](/__l5e/assets-v1/b959f9c9-7914-488d-b4ec-368b171a61e0/craft-logo-white.svg) ](/) We build AI software that replaces spreadsheets, disconnected systems, and manual work. 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