PRIVACY POLICY

Effective Date: May 12, 2025
Last Updated: May 12, 2025

1. INTRODUCTION

Craft Digital AI LLC ("Craft Digital," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, https://craftdigital.ai (the "Site"), use our services, or otherwise interact with us.

Please read this Privacy Policy carefully. By accessing or using our Site or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.

2. INFORMATION WE COLLECT

We may collect the following types of information:

2.1 Personal Information

• Contact Information: Name, email address, phone number, company name, and job title when you fill out contact forms, request demos, subscribe to newsletters, or create an account
• Account Information: Username, password, and preferences when you create an account
• Payment Information: Credit card details, billing address, and other financial information when you make a purchase (processed through secure third-party payment processors)
• Communication Information: Information provided in emails, chat messages, or other communications with us

2.2 Usage Data

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and features used
• Time spent on pages
• Referring websites
• Click patterns and interactions
• Date and time of access

2.3 Tracking Data

Information collected via cookies, pixels, web beacons, and similar technologies, including:

• Google Analytics data
• Meta Pixel data
• Other analytics and marketing tools

3. HOW WE COLLECT INFORMATION

We collect information through:

3.1 Direct Collection

• Information you provide when filling out forms
• Information you submit when creating an account
• Information you share during customer support interactions
• Information you provide when participating in surveys or promotions

3.2 Automated Collection

• Cookies and similar tracking technologies
• Server logs and analytics tools
• Third-party tracking services

4. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

4.1 Provide and Improve Services

• Process and respond to inquiries and demo requests
• Deliver, maintain, and improve our AI tools and services
• Troubleshoot technical issues
• Develop new features and functionality

4.2 Personalization and Analytics

• Personalize user experiences and content
• Understand how users interact with our Site and services
• Analyze usage patterns to improve our offerings
• Measure the effectiveness of our marketing campaigns

4.3 Marketing and Communication

• Send promotional materials and newsletters (with consent)
• Conduct marketing and retargeting campaigns
• Communicate about updates, security alerts, and support messages
• Provide information about products or services that may interest you

4.4 Security and Compliance

• Ensure the security of our website and systems
• Detect and prevent fraud, unauthorized access, and other harmful activities
• Comply with legal obligations and enforce our terms of service

5. LEGAL BASIS FOR PROCESSING

We process your personal information based on one or more of the following legal grounds:

• Consent: When you have given clear consent for us to process your personal information for specific purposes
• Contractual Necessity: When processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract
• Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your fundamental rights and freedoms
• Legal Obligation: When processing is necessary to comply with a legal obligation

6. SHARING YOUR INFORMATION

We do not sell your personal data. We may share your information with:

6.1 Service Providers

• Analytics providers
• CRM systems
• Hosting and cloud service providers
• Payment processors
• Email service providers
• Customer support tools

6.2 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, personal information may be transferred as a business asset.

6.3 Legal Requirements

We may disclose your information when required by law, subpoena, or other legal processes, or if we have a good faith belief that disclosure is necessary to:

• Comply with applicable laws or regulations
• Protect the rights, property, or safety of Craft Digital, our customers, or others
• Investigate fraud, security, or technical issues

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position

When we no longer need to use your information, we will take steps to securely delete or anonymize it.

8. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

• Right to access personal information we hold about you
• Right to receive your personal information in a structured, commonly used format

8.2 Correction and Deletion

• Right to correct inaccurate or incomplete personal information
• Right to request deletion of your personal information (subject to certain exceptions)

8.3 Restriction and Objection

• Right to restrict processing of your personal information
• Right to object to processing of your personal information

8.4 Consent Withdrawal

• Right to withdraw consent at any time where we rely on consent to process your personal information

8.5 Opt-Out Rights

• Right to opt out of marketing communications
• Right to opt out of certain tracking technologies

To exercise your rights, please contact us at: ops@craftdigital.ai

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, and similar technologies to improve user experience, analyze site traffic, and enable remarketing. These technologies may collect information about your browsing activities over time and across different websites.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the functioning of our Site
• Performance Cookies: Help us understand how visitors interact with our Site
• Functionality Cookies: Enable enhanced functionality and personalization
• Targeting/Advertising Cookies: Used to deliver relevant ads and track campaign performance

9.2 Cookie Management

You can manage your cookie preferences through your browser settings or our cookie consent tool. For more information, please see our Cookie Policy.

10. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

11. INTERNATIONAL DATA TRANSFERS

We may transfer, store, and process your information in countries other than your own. If you are located in regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information to a country that does not have the same data protection laws.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable laws.

12. CHILDREN'S PRIVACY

Our Site and services are not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

13. THIRD-PARTY LINKS

Our Site may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. Your continued use of our Site or services after any changes constitutes your acceptance of the revised policy.

15. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Craft Digital AI LLC
Email: ops@craftdigital.ai

16. ADDITIONAL INFORMATION FOR SPECIFIC JURISDICTIONS

16.1 California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information.

16.2 European Economic Area and United Kingdom Residents

If you are located in the EEA or UK, you have the right to lodge a complaint with a supervisory